PLEASE DO NOT CALL THE MANUFACTURER TO ASK ABOUT WARRANTY SERVICE. This will delay the process.
Please do not contact the product dealers/manufacturers at any time during the warranty process and please refrain from making warranty inquiries through social media or other unapproved channels.
Standard Warranty Procedures and Policies:
Welcome, we’re happy to help you sort through the Standard Warranty process. As a warranty liaison, we at Aviator Paramotor act as the middle man between customers and manufacturers in order to sort any and all warranty issues present.
To start a claim please send an email to [email protected], explaining your issue and a representative will send you the proper forms to fill out.
We have several procedures that we must follow in accordance with manufacturer agreements; but we’ll break down that process in order to make things as easy as possible for you. Please read and follow the information as outlined below. The process can take a significant amount of time, we ask for you to be patience as those times are out of our control.
Here’s a quick flow or how the warranty claims process works:
IMPORTANT Standard Warranty Info:
Extended Warranty Procedures and Policies:
Like Standard Warranties, the same policies apply to Extended Warranties.
Additional Extended Warranty Info:
** PLEASE NOTE: We request that you contact us at Aviator Paramotor only for ALL warranty issues, replacements, and help.
Please do not contact the product dealers/manufacturers at anytime during the warranty process. There will be a short lag after submission of warranty claims, but once your submission has been reviewed AND has been approved, we will then issue those replacement parts to you, the customer.
Likewise, please refrain from making warranty inquiries through social media or other unapproved channels.
We at Aviator are happy to help in any way possible. For additional concerns or to request troubleshooting and diagnostics of your issue, contact [email protected].
If you would like Aviator to make the repair of your warranty issue, please contact our repair team for a quote on labor fees and for information on additional procedures also at [email protected].
In the event that your warranty is denied, customers assume all responsibility for replacing their damaged parts.
WARRANTY REQUEST FORM
Before filling out and submitting, please carefully read the warranty chapter in the user manual of your engine.
We do not authorize any kind of operation on the engine after the damage has occurred.
The warranty request must be made and sent within a week from the moment the engine was damaged.
Just contact us as soon as possible and follow our instructions.
WHAT WE NEED TO RECEIVE:
*** Fill out the following form strictly with all the information required:
We will investigate the damage, the possible causes, and responsibility. The replacement parts will be shipped only after our acknowledgment of the warranty.
Evaluation times of each warranty claim will depend on the accuracy of the information received as well as the collaboration and quickness of the customer.
All damaged parts for which the warranty replacement has been accepted have to be returned to our company for fiscal reasons.
If necessary, for a correct assessment of the damage, we may ask to receive urgently the damaged parts or the complete engine.
We remind you that all the shipping costs will be charged to the customer (both the shipping costs for receiving the damaged parts and the shipping costs for sending the replaced parts).
This condition concerns the Vittorazi Motors company as well as the assistance centers, dealers, and manufacturers.